The lineup
Who spoke at Forrester CX Forum East 2026?
The full announced lineup for Forrester CX Forum East 2026. Names without a full profile are open to claim.
Betsy Summers Principal Analyst, Forrester
Chris Reese VP, Managed Services, and AI Value, Cresta
Duncan Wardle Former Head of Innovation & Creativity, Disney, Lucasfilm, Marvel & Pixar
Andrew Peterson Co-CEO & Co-founder, ClozdIs this you? Claim →
Andy Reiger Senior Manager, Customer Experience, Hill's Pet NutritionIs this you? Claim →- AGAngelina Gennis Principal Analyst, ForresterIs this you? Claim →
Asif Majeed Senior Manager - Global Contact Centers CX, Performance and Analytics, United AirlinesIs this you? Claim →
Blake Carter Head of Change Management, PepsicoIs this you? Claim →
Caleb Schmidt Senior Vice President & Head of Enterprise Experience Design, U.S. BankIs this you? Claim →
Chris Lettau Senior Director, Customer Service Platforms, SiriusXMIs this you? Claim →
Chuck Gahun VP, Principal Analyst, ForresterIs this you? Claim →
Colleen Fazio Principal Analyst, ForresterIs this you? Claim →- DFDave Frankland VP, Research Director, ForresterIs this you? Claim →
- DHDavid Hoffman VP, Research Director, ForresterIs this you? Claim →
David Johnson Principal Analyst, ForresterIs this you? Claim →
Dipanjan Chatterjee Vice President, Principal Analyst, ForresterIs this you? Claim →
Dror Avieli Managing Director & Vice President, Customer Success, ConsenSysIs this you? Claim →
Elisabeth Medaris Director of Experience & Operations, Forrester Certification, ForresterIs this you? Claim →
Emily Collins VP, Research Director, ForresterIs this you? Claim →
Emily Pfeiffer Principal Analyst, ForresterIs this you? Claim →
Fiona Swerdlow VP, Research Director, ForresterIs this you? Claim →
Gina Bhawalkar Principal Analyst, ForresterIs this you? Claim →
James L. McQuivey VP, Research Director, ForresterIs this you? Claim →
Jason Grosso Vice President of Information Technology, ABS KidsIs this you? Claim →
jD Buckley CX Strategy, SynchronyIs this you? Claim →- JSJen Sanning Executive Partner, ForresterIs this you? Claim →
Jenn Garbach Chief Marketing Officer, PNC BankIs this you? Claim →
Jenna Wohead Director, Product Management, ForresterIs this you? Claim →
Jess Lloyd Principal Analyst, ForresterIs this you? Claim →- JLJessica Liu Principal Analyst, ForresterIs this you? Claim →
Judy Weader Principal Analyst, ForresterIs this you? Claim →
Kaitlen Elmore Sr. Director, Voice of the Customer Programs, ConcentrixIs this you? Claim →
Katy Tynan VP, Principal Analyst, ForresterIs this you? Claim →
Keith Johnston VP, Group Director, ForresterIs this you? Claim →
Kelly Marie Smith Corporate Vice President and Head of Experience AI & Innovation, New York LifeIs this you? Claim →
Max Ball Principal Analyst, ForresterIs this you? Claim →
Mike Hayes AVP of Strategic Sales, DialpadIs this you? Claim →
Mike Mahar SVP, Head of Commercial Technology, Digital & Loyalty Products, Wyndham Hotels & ResortsIs this you? Claim →
Mike Proulx VP, Research Director, ForresterIs this you? Claim →
Nancy Flowers Vice President of Customer Experience Strategy and Design, Voya FinancialIs this you? Claim →
Peggy Costabile VP, Digital and Demand Marketing, BridgestoneIs this you? Claim →- PJPete Jacques Principal Analyst, ForresterIs this you? Claim →
Rick Parrish VP, Research Director, ForresterIs this you? Claim →
Ron Rogowski VP, Executive Partner, ForresterIs this you? Claim →
Santosh Gunaseelan Director of Creative Personalization, Optimization, and Design, Amazon AdsIs this you? Claim →
Stephanie Gordon Director, Loyalty Strategy, The Home DepotIs this you? Claim →
Su Doyle Principal Analyst, ForresterIs this you? Claim →
Tarcisio Ribeiro Managing Director of Americas Monetization Partnerships, MetaIs this you? Claim →
Tony Sorensen Chief Information Officer, Five9Is this you? Claim →
Zeid Khater Analyst, ForresterIs this you? Claim →
Frequently asked
- Who spoke at Forrester CX Forum East 2026?
- 50 speakers, including Betsy Summers, Chris Reese, Duncan Wardle, Andrew Peterson, and Andy Reiger.
- What did Forrester CX Forum East 2026 cover?
- Topics include Creative Thinking and Innovation Mindset.
- When and where was Forrester CX Forum East 2026?
- Jun 16, 2026 in New York.
What this lineup's speakers cover
The topics this edition's speakers are known for.
Industries represented
The sectors this edition's speakers come from.
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