Andrew McMillan
Former Manager of Customer Service at John Lewis | 30 years shaping retail excellence
About
Andrew McMillan spent nearly 30 years at John Lewis, including as Manager of Customer Service, helping build one of Britain's most trusted retail brands. His deep understanding of customer engagement and retail operations has made him a sought-after voice on service excellence. Andrew speaks on customer experience, building service cultures, and what makes retailers earn lasting customer loyalty.
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