Mary Norris
Copy Editor | Customer Experience Strategist
About
Mary Norris has spent decades enforcing the New Yorker's renowned style rules as a copy editor. She brings that same keen eye for detail and commitment to precision to advising organizations on exceptional customer experience.
Norris' insights help teams craft clear, compelling content that delights clients. Her keynotes reveal how the principles of great editing - empathy, concision, and consistency - can elevate every customer interaction.
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The nit-picking glory of The New Yorker's Comma Queen
"Copy editing for The New Yorker is like playing shortstop for a Major League Baseball team -- every little movement gets picked over by the critics," says Mary Norris, who has played the position for more than thirty years. In that time, she's gotten a reputation for sternness and for being a "comma maniac," but this is unfounded, she says. Above all, her work is aimed at one thing: making authors look good. Explore The New Yorker's distinctive style with the person who knows it best in this charming talk.
Mary Norris at Hay Festival 2019
| Event | Year | Location |
|---|---|---|
| Hay Festival | 2019 | |
| TED | 2016 | 🇨🇦Vancouver, Canada |
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