Michelle McKenna

Michelle McKenna has driven large-scale technology transformation as CIO at two major entertainment organizations - Universal Parks and Resorts and the National Football League. In these executive roles, she built digital experiences that served millions of customers while simultaneously modernizing complex legacy technology operations. At Universal Parks and Resorts, Michelle led the technology strategy behind immersive park experiences that blend physical and digital environments.

Her previous tenure as CIO at the NFL involved transforming how one of America's most watched sports leagues delivers content and engages with fans through technology. Throughout her career, she has navigated the unique challenges of implementing cutting-edge solutions within established organizations that operate at massive scale. Michelle's expertise spans the critical intersection of customer-facing technology and internal operational transformation.

She brings firsthand experience in leading technical teams through major organizational change while maintaining seamless service delivery for high-profile, high-stakes environments.