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AJ Joplin
Senior Analyst · Forrester
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Senior Director, Experience Strategy, Research, and Design Practice · Highmark Health
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Principal Analyst · Forrester
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GM of AI and Personalization Services · Treasure Data
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Senior Director Experience Insights · Shipt
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Chief Experience Officer · ServiceNow
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VP, Business Partner Marketing · Canadian Imperial Bank of Commerce (CIBC)
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Principal Analyst · Forrester
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Principal Analyst · Forrester
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Principal Analyst · Forrester
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Executive Director of Contact Center Strategy & AI Transformation · Kaplan North America
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Senior Analyst · Forrester
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Head of Strategic Accounts · Ada
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VP IT - Member Experience · CVS
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Head of Portfolio Marketing, Business Messaging · Meta
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VP, Emerging Tech Portfolio · Forrester
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Senior Director of Product Management · Genesys
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PhD, Associate Director - UX Research · Verizon Connect
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Chris Conner
Senior Director of Digital Management and Strategy of Consumer Energy · NRG Energy
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Colleen Fazio
Principal Analyst · Forrester
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VP, Experience Advisory · Medallia
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Director of Experiences · Bridgestone
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Portfolio Solution Engineer · NICE
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Principal Consultant · Forrester
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Vice President, Principal Analyst · Forrester
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Chief Talent and DEI Officer · Rocket
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Ed Matanes
Product Marketing Associate · CallMiner
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Director, Data Engagement · Forrester
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Director of Product Research · Lowe's
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Sr. Product Marketing Manager · CSG
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VP, Research Director · Forrester
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VP Product Management · Five9
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Gary Batroff
SVP Sales and Partnerships · Thematic
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Head of Product Marketing · Level AI
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Principal Analyst · Forrester
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Enterprise Account Executive · Grammarly
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Senior Director of Brand Experience · AARP
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Hadley Spadaccini
Sr. Product Marketing Manager, AI & Analytics · Medallia
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Director, Product Marketing - Journey Management, Analytics and Reporting · Genesys
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Senior Director Experience Management & Analytics · TruGreen
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James L. McQuivey
VP, Research Director · Forrester
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Strategy & Insight Lead, T-Mobile Advertising Solutions
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Jason Singh
Head of Partner Marketing, Business Messaging · Meta
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VP, Member Marketing · BECU
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CMO · Dialpad
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Jen Sanning
Executive Partner · Forrester
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Director, Product Management · Forrester
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Jennifer Davidson
VP, Client Experience · Canadian Imperial Bank of Commerce (CIBC)
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Director, Product Marketing · NICE
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Principal Forecast Analyst · Forrester
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VP, Principal Analyst · Forrester
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VP, Consumer & Retail Solutions · AT&T
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Director, VoiceAI Product Marketing · Observe.AI
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Principal Analyst · Forrester
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Senior Managing Director, Marketing & Digital Strategy · American Society of Mechanical Engineers (ASME)
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Judy Weader
Principal Analyst · Forrester
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Senior Director of Customer Experience Strategy & Analytics · Toast
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VP, Product Marketing · Uniphore
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President · Half Price Books
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VP, Principal Analyst · Forrester
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VP, Group Director · Forrester
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Executive Director of Product · CSG
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Principal Analyst · Forrester
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Senior Analyst · Forrester
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VP of Sales · Mutual of Omaha
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Lana Pruett
Director of Customer and Digital Experience · Blue Cross and Blue Shield of Kansas
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Lily Varon
Principal Analyst · Forrester
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Vice President, Complaints Transformation · American Express
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Manisha Powar
Head of Product Management, Qualtrics CX
Event Series
Forrester CX Summit
Forrester's CX Summit North America is a customer-experience conference, held in Nashville in 2026. It convenes CX, marketing, and digital leaders around practical strategies for customer experience.
Nashville