Eugenio Santiago
President, Key Lime Interactive
Speaking since 20237 talks · 6 events
Has stood on these stages
About
Eugenio Santiago is President of Key Lime Interactive, a Miami UX research agency, where he began as a hands-on data collector and now leads about 40 researchers. He built the method behind its industry competitive indices and co-invented its Inclusivity Index for catching bias in studies. At The Quirk's Event, UXDX and Forrester's CX Forum he argues that research earns its keep only when it changes a decision, and that trust and inclusion are design work.
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JourneyTrack: Governance First: Scaling Journey Management With AI
The Consumer Reset: Creating Trustworthy Digital Experiences Amid Shifting Expectations
Actionable Insights: Turning Research Insights into Real-World Impact
Scaling Up, Together: Strategies and Tactics for Scaling Your UX Research Program
Equity & Inclusivity in User Experience Research: A Necessity, Not a Luxury
Redefining Research: How the Inclusivity Index Empowers Broader Voices
Do You Create Effective and Actionable Journey Maps?
UXDX USAMay 2023
What events has Eugenio spoken at?
6 events · 7 appearances · 2023 to 2026
| Event | Year | Location | Repeat appearance |
|---|---|---|---|
| Forrester CX Forum West | 2026 | San Francisco | |
| Quirk's Virtual | 2025 · 2024 | Invited back | |
| The Quirk's Event Los Angeles | 2025 | Los Angeles | |
| The Quirk's Event Dallas | 2024 | Dallas | |
| Insights Association IDEA Forum | 2024 | ||
| UXDX USA | 2023 |
At a Glance
7
Talks
6
Events
3+
Years Speaking
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