Kate Hardcastle MBE is the Founder of THE CUSTOMER WHISPERER, a leading customer experience consultancy. As a renowned broadcaster, she has hosted shows for the BBC and ITV, sharing her expertise on retail, hospitality, and consumer trends.

Hardcastle was honored with an MBE (Member of the Most Excellent Order of the British Empire) for her services to business and entrepreneurship. Her keynotes empower entrepreneurs and startups to build customer-centric organizations that drive sustainable growth.