
Nancy Lublin
Crisis text line innovator | Saving lives through data-driven mental health support

About
Nancy Lublin has emerged as a pioneering force in crisis intervention through technology, fundamentally changing how mental health support reaches those in need. Her work centers on leveraging text messaging as a lifeline for people in crisis, recognizing that this familiar communication method can serve as a bridge to life-saving support when traditional channels fall short.
Through her crisis text line initiative, Lublin has demonstrated how data analytics can revolutionize emergency mental health response. Her approach transforms real-time crisis communications into actionable insights that improve intervention strategies and save lives.
By analyzing patterns in crisis text conversations, her work has revealed critical trends in mental health emergencies and informed more effective support protocols. Her vision extends beyond individual crisis intervention to creating scalable, global solutions that make mental health support accessible through simple text messaging - a tool available to virtually anyone with a mobile phone.
Talks3
Crisis support for the world, one text away
What if we could help people in crisis anytime, anywhere with a simple text message? That's the idea behind Crisis Text Line, a free 24-hour service that connects people in need with trained, volunteer crisis counselors -- "strangers helping strangers around the world, like a giant global love machine," as cofounder and former CEO Nancy Lublin puts it. Learn more about their big plans to expand to four new languages, providing a third of the globe with crucial, life-saving support. (This ambitious plan is a part of the Audacious Project, TED's initiative to inspire and fund global change.)
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