About
Chris Voss spent 24 years at the FBI, including as lead international kidnapping negotiator. His book "Never Split the Difference" applies hostage negotiation tactics to business and everyday conversations.
Voss founded the Black Swan Group to train executives on negotiation. His techniques—tactical empathy, mirroring, labeling—have been adopted by sales teams and leaders at Fortune 500 companies, equipping them to achieve better outcomes in high-stakes negotiations.
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